1) Please take pictures of the mattress without sheets and a close-up of the problem. Pictures must not have bedding on the mattress, view from above the mattress, and view from foot of the bed at mattress level. *Additional documentation may be requested.
2) Please scan a copy of your receipt.
3) Once your claim is received you will be contacted by our Customer Service Advocate/Claims Department at which time your pictures and receipt will be requested if it was not uploaded at time of claim.
BMC Mattress product does not carry a warranty on any of our mattresses. It is strictly on a case by case basis if we determine that you have received a truly defective product we can exchange it for a top of the line product. Your satisfaction is our number one priority.